Privacy Policy

1. Who We Are

This Privacy Policy applies to all products and services operated by PLESAI LTD (“Plesai,” “we,” “us,” or “our”). Our principal place of business is located at 71-75 Shelton St, London, United Kingdom and you can contact us at privacy@plesai.com.

2. Information We Collect

We collect information in two ways: information you give us and information collected automatically.

Information You Provide

• Account information: Name, email address, and password when you create an account.
• Payment information: Billing details are collected and processed by our third-party payment processor (see Section 5). We do not store full credit card numbers on our servers.
• Communications: Messages you send us via email or contact forms.
• Product usage data: Content or data you input while using our products.

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time spent, referring URLs, and other standard server logs.
• Device information: Device type, operating system, and browser version.
• Cookies and similar technologies: See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our products and services
• Process transactions and send related information (receipts, invoices)
• Send transactional and product-related emails (e.g., password resets)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or illegal activity
• Send marketing communications, where you have opted in (you may opt out at any time)
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our products (e.g., cloud hosting, email delivery, analytics). These vendors are contractually bound to protect your data and may only use it to perform services for us.
• Payment processors: Payment data is shared with our payment processor(s) as necessary to complete transactions (see Section 5).
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• With your consent: For any other purpose with your explicit consent.

5. Third-Party Payment Processors

We use third-party payment processors to handle billing and payments. Our primary payment platform is Lemon Squeezy, which acts as our Merchant of Record for applicable products. When you make a purchase, your payment information is collected and processed directly by Lemon Squeezy and is subject to their privacy policy, available at lemonsqueezy.com/privacy.

We may also use Stripe for payment processing on certain products. Stripe's privacy policy is available at stripe.com/privacy.

We do not store full credit card details on our servers. Your payment data is tokenized and handled entirely by these processors.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze how our products are used.

Types of cookies we use:

• Essential cookies: Required for the product to function (e.g., session authentication). Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our products (e.g., page views, feature usage).
• Preference cookies: Remember your settings and preferences across sessions.

You can control cookies through your browser settings. Disabling certain cookies may affect product functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or accounting purposes.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to data portability
• The right to opt out of marketing communications
• The right to lodge a complaint with a supervisory authority (EU/EEA users)

To exercise any of these rights, contact us at privacy@plesai.com. We will respond within 30 days.

9. Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password and contact us immediately if you suspect unauthorized access.

10. Children's Privacy

Our products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and notify you by email or prominent notice within our products if the changes are material.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@plesai.com
• Mailing address: PLESAI LTD, 71-75 Shelton St, London, United Kingdom